Problem solver, collaborator, researcher
Experience
I have 5+ years of professional experience in solving design problems for B2B SaaS companies.
The domains I have worked in include: GIS, Healthcare and Cybersecurity
Senior Product Designer
July 2021 - Present
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Improved the usability and satisfaction of the add/remove user workflows in ArcGIS Online by 83%
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Led design and research on the item restoration project, this has led to a decrease in accidental data loss by 90% and also received applause from our users at the Esri User Conference (UC).
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Led product direction and strategy to own a research-driven initiative to customize username formats for admin users, increasing organizational efficiency by 33%.
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Innovated user testing processes, cutting down preliminary testing by 50%.
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Worked cross-functionally with product management, engineering, design, and research peers to organize 7 successful product demos, boosting company-wide product awareness.
User Experience Designer (contract)
December 2019 - April 2021
Reduced operating costs by 30% through a complete overhaul of the internal SaaS tool design, which led to increased system adoption and received the Customer Delight Award.
User Experience Designer
April 2019 - December 2019
Led a 0-to-1 redesign that improved productivity of their product lifecycle management platform by 30% for which my team received a letter of appreciation from the VP of SonicWall for the impact it had on their users.